Technology and after sales
Technical support project:
Provide technical consultation and scheme design in the design stage;
Provide pre order technical consultation;
Assist users in factory commissioning;
On site on load commissioning;
Free technical services during the warranty period;
Tracking technical services beyond the warranty period;
Technical support services:
Technical hotline 1 customer service center is on standby 24 hours;
Regular follow-up visits to customers' use;
Actively track the commissioning of customers and grasp the commissioning time and progress;
Actively respond to and deal with customer problems and Design Engineer problems;
Quality and after-sales service commitment
Based on the tenet of "all for the sake of users, all to reassure users, scientific, realistic, timely and efficient", our company provides sincere services to achieve "high work quality", "high product quality" and "user satisfaction rate of more than 98% The company has established a strong professional team of technical support and service to provide users with all-round technical services, help users correctly select and use products, and solve abnormalities and problems in the operation of equipment for users in time.
Service commitments include
1. After the product arrives at the user's site, during installation, commissioning, acceptance and trial operation, send personnel to participate in unpacking inspection, technical disclosure, personnel training, installation and commissioning (guidance), acceptance test and trial operation free of charge.
2. The warranty period is 12 months from the date of sale by the seller. During the warranty period, our company will provide maintenance services (excluding spare parts costs) free of charge for faults caused by product quality problems. During the warranty period of the goods, our company shall be responsible for deficiencies or failures due to defects in design, process or materials. If our company fails to remedy the defects within the time specified in the contract with reasonable speed and method after receiving the notice, the user can take necessary remedial measures at our risk and expense. In addition, during the warranty period of the goods, if our company cannot solve the deficiencies or faults due to defects in design, process or materials, our company will accept the return of the user and bear the corresponding losses.
3. According to the user's requirements, our company will send engineering and technical personnel to the site to provide technical training for equipment operation, operation and maintenance personnel.
4. The on-site service is timely. Shanghai and its adjacent areas are guaranteed to arrive at the site within 3 hours, other areas in China arrive at the site within 24 hours, and remote traffic blocked areas arrive at the site within 48 hours.
5. The company has set up an after-sales service department to provide special user services, providing users with pre-sales and in-sales technical consultation, after-sales guidance, installation, commissioning, maintenance and on-site technical training services, solving users' problems, collecting users' opinions, etc. If the user has requirements for equipment transformation and capacity expansion, our company will provide timely and accurate support. There are full-time engineers to accept users' calls to ensure that users receive technical support and services in time in the process of using the equipment.
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